Shipping policy

SHIPPING POLICY

www.thisisdough.pizza

This Shipping Policy applies to all orders placed on:

1. Delivery Area

We deliver only to UK mainland addresses.

We do not deliver to:

  • Northern Ireland

  • Isle of Man

  • Isle of Wight

  • Channel Islands

  • Any other offshore UK territories

Orders placed with delivery addresses outside UK mainland may be cancelled and refunded.

2. Order Processing Time

  • Orders are typically processed within [ 1–3 working days].

  • Orders are not processed or dispatched on weekends or public holidays.

  • During peak periods, processing times may be longer.

You will receive a confirmation email when your order has been placed and a separate email when your order has been dispatched.

3. Delivery Times

Estimated delivery times are:

  • Standard delivery: [ 1–2 working days] after dispatch

These are estimates only and not guaranteed.

Delivery times may be affected by:

  • Courier delays

  • Weather conditions

  • Public holidays

  • High order volumes

We are not responsible for delays caused by third-party couriers.

4. Frozen Delivery

All products are delivered semi frozen.

We use specialist packaging designed to keep products frozen during transit. However, delivery times must be respected to maintain product quality.

Upon receipt, you must place the products in a freezer immediately. or thaw to use in either a fridge or room temperature. 

We are not responsible for quality issues caused by delays in freezing after delivery.

5. Delivery Responsibility

It is your responsibility to ensure:

  • Someone is available to receive the delivery

  • The delivery address provided is correct

  • You have sufficient freezer space ready

If no one is available to receive the delivery, the courier may:

  • Attempt re-delivery (additional charges may apply), or

  • Return the parcel to the depot

Any additional delivery fees will be your responsibility.

6. Failed or Missed Deliveries

If delivery fails due to:

  • No one being present

  • Incorrect address provided

  • Inaccessible property

You may be charged for re-delivery, and we may not be able to guarantee the frozen condition of the products.

7. Tracking Your Order

Where available, we will provide tracking information once your order has been dispatched.

8. Damaged or Delayed Deliveries

If your order arrives damaged, incorrect, or significantly delayed, you must contact us within 24 hours of delivery with photographic evidence.

Email: [INSERT YOUR EMAIL HERE]

We will assess each case individually and may offer a replacement or refund at our discretion where the issue is caused by delivery failure.

9. Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page.