Terms of service

1. Introduction

Welcome to This Is Dough (“we”, “us”, “our”).

By accessing our website and/or placing an order, you agree to be bound by these Terms of Service. If you do not agree with these terms, you must not use this website.

Website: www.thisisdough.pizza

Our business supplies frozen dough products and other pizza related products for personal and commercial use within UK mainland only.

2. Use of the Website

By using this website, you agree that:

  • All information you provide is accurate and truthful

  • You will not misuse, disrupt, or interfere with the website

  • You will not attempt to access restricted areas of the site

  • You will comply with all applicable UK laws

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

3. Products and Availability

All products are:

  • Supplied frozen

  • Subject to availability

  • Intended for storage in a freezer upon delivery

We reserve the right to modify, discontinue, or change products, prices, and descriptions at any time without prior notice.

Product images are for illustrative purposes only and may not exactly match the final product.

4. Orders and Contract Formation

When you place an order, you are making an offer to purchase our products.

A legally binding contract is formed only when we send you an order confirmation email.

We reserve the right to:

  • Refuse any order

  • Cancel an order at any time before dispatch

  • Limit order quantities

If we cancel your order, you will receive a full refund.

5. Payment

We accept payment via Shopify’s available payment methods at checkout.

Payment must be completed before your order is dispatched.

If payment fails, your order will not be processed.

6. Delivery Terms

Delivery Area

We deliver only to UK mainland addresses.

We do not deliver to:

  • Northern Ireland

  • Isle of Man

  • Isle of Wight

  • Channel Islands

  • Any offshore territories

Delivery Times

Delivery times are estimates only and may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • High demand

We are not responsible for delays caused by third-party couriers.

Customer Responsibility on Delivery

You must ensure:

  • Someone is available to receive the delivery

  • The delivery address is correct

  • You have freezer space ready

If delivery fails due to no one being present, additional delivery charges may apply.

7. No Returns Policy (Perishable Goods)

Because our products are frozen and perishable, we operate a strict no returns and no exchanges policy.

You cannot return or cancel your order once it has been dispatched.

We do not accept returns for:

  • Change of mind

  • Incorrect storage by the customer

  • Failure to freeze promptly

  • Absence at delivery

  • Delayed receipt

This does not affect your legal rights in cases of faulty or unsafe goods.

8. Faulty or Damaged Goods

If your order arrives damaged, incorrect, or spoiled due to delivery issues, you must:

  • Notify us within 24 hours of delivery

  • Provide clear photographs

  • Keep the product frozen where possible

We may offer a replacement or refund at our discretion in genuine cases of fault.

Contact us at:
📧 [INSERT YOUR EMAIL HERE]

9. Food Safety and Storage

By ordering from us, you agree to:

  • Freeze the products immediately upon receipt

  • Store at the recommended temperature

  • Follow any preparation instructions provided

We are not responsible for product quality issues caused by improper storage after delivery.

10. Limitation of Liability

To the fullest extent permitted by UK law:

  • We are not liable for indirect or consequential losses

  • We are not liable for business losses

  • Our total liability is limited to the value of your order

Nothing in these terms affects your statutory consumer rights.

11. Intellectual Property

All content on this website — including text, images, logos, and branding — belongs to This Is Dough and may not be copied or used without permission.

12. Changes to These Terms

We may update these Terms of Service at any time.

Any changes will be posted on this page with an updated “Last updated” date.

Your continued use of the website means you accept the revised terms.

13. Governing Law

These Terms of Service are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.